Contact Our PDS Team
National Wooden Pallet & Container Association
225 Reinekers Lane, #560
Alexandria, VA 22314 USA
Phone: 703-519-6104
Hours: Monday-Friday, 8:30 AM – 5:00 PM ET
Most inquiries are handled within 2 hours of submission during normal business hours. Review our FAQ in the column below. If you need additional assistance, submit a support ticket below.
Request Support, Renew License, Sales
IF YOUR QUESTION IS URGENT, PHONE: 703-519-6104. To renew/make a payment for your PDS license, login here using your NWPCA Company login credentials. Look for your invoice under “Payments & History.” If you let your license expire, it may take up to 24 hours to reactivate your license following your payment.
Note: NWPCA Membership and PDS are two separate fees. The NWPCA administers all PDS licenses therefore your annual membership dues must be current to receive a discount on your PDS annual license. If there is a lapse in membership, an adjusting invoice at the non-member rate will be issued and pro-rated for the remainder of the term of your PDS license.
For other questions or issues, provide the details on this form below so that we can assign the best staff person to help you. We’ll respond to you as soon as possible.
Customer & Sales FAQ
- How do I move PDS to a new computer?
- Can I run PDS on an Apple Mac computer?
- Where can I get help with a pallet design?
- Where do I download the latest version of PDS?
- How do I resolve error messages?
- Can PDS run on a server over Citrix, Terminal Services, or Remote Desktop?
- How do I renew my PDS license?