How Do I Move PDS to a New Computer?
Whether your current computer crashed, or you purchased a new computer, you must contact support to have your license reactivated to receive a new installation number. Installation numbers are re-generated per computer and is unique for each PDS User. Note that PDS will not operate without your unique PDS installation number (your old number will not work).
When moving computers, note that PDS is not compatible with Apple Macintosh computers (even when using Windows via Parallels), certain Microsoft Surface laptops, or any device using an ARM processor.
PDS requires Microsoft Windows running on Intel-compatible (x86 or x64) processors.
Please submit a support ticket, noting the best time or email to reach you, and we’ll reactivate your PDS license and get you up and running as quickly as possible. If you need urgent assistance, please phone us at 703-519-6104 during normal business hours (Monday-Friday, 8:30am-5:00pm Eastern).